Professional Services Technical Consultant/Deployment Engineer

    • Job Tracking ID: 512052-648470
    • Job Location: San Jose, CA
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Years of Experience: Any
    • Starting Date: ASAP
Invite a friend
facebook LinkedIn Twitter Email


Job Description:

About Ribbon:

Ribbon Communications is a company with two decades of leadership in real-time communications. Built on world class technology and intellectual property, the company delivers intelligent, secure, embedded real-time communications for today’s world. The company transforms fixed, mobile and enterprise networks from legacy environments to secure IP and cloud-based architectures, enabling highly productive communications for consumers and businesses. With 64 locations in 27 countries around the globe, the company’s innovative, market-leading portfolio empowers service providers and enterprises with rapid service creation in a fully virtualized environment. The company’s Kandy Communications Platform as a Service (CPaaS) delivers a comprehensive set of advanced embedded communications capabilities that enables this transformation. To learn more, visit ribboncommunications.com.

Position Title: Professional Services Technical Consultant/Deployment Engineer

Location: San Jose, CA or US TW

POSITION SUMMARY

Ribbon Communications is looking for a Professional Services Technical Consultant to execute against our portfolio of Professional Services offerings.  Ribbon Communications is a growing organization with a focus on increasing our Professional Services engagements across our customer base.  The PS TC will be primarily responsible for working with our customers to deploy, configure and assist in the maintenance of Ribbon Communications Network Edge Orchestration environments.  A key metric for this role will be Customer Satisfaction so an individual with strong interpersonal skills is a must.

 POSITION RESPONSIBILITIES

  • Technically deliver against customer PS engagements
  • Work on custom internal projects as required
  • Be the expert to the field on PS execution
  • Ensure the PS engagement process is adhered to
  • Continually improve the PS processes
  • Provide customer support and maintenance as required
  • Identify, research, and resolve technical problems
  • Create and maintain documentation of customer networks and systems as needed
  • Monitor production environments and be part of a 24x7 on-call rotation to ensure availability and performance meets our SLAs
  • Respond to monitoring alerts as received
  • Create and maintain documentation for Knowledgebase

 

Experience and Skills:

EDUCATION AND EXPERIENCE

  • Bachelor’s degree in engineering, Computer Science, or other technical discipline
  • 5+ years of hands-on experience managing VMWare, vSphere, HyperV, Virtualization, HA, mySQL (and mySQL Replication), DRBD, Pacemaker/Corosync
  • Knowledge of LAN/WAN Networking, Apache, Tomcat, Linux/bash scripting, vim editor, knowledge of Linux commands required
  • Knowledge of VoIP, Wireshark, tcpdump, Perl a bonus
  • Ability to take a project or task from inception to completion understanding when to escalate
  • Comfortable working independently, as part of the Technical Support and Professional Services team
  • Solid written and verbal communications skills, as well as a track record working with other teams is required
  • Should have a positive, client first attitude, generally nice person, earning the trust of clients, coworkers and everyone you meet
  • Should have great communication skills and don’t mind taking ownership of issues for others and driving them to completion
  • History within the Unified Communications industry
  • Up to 10% travel is required

 

Please Note:

'All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.'

US Citizens and all other parties authorized to work in the US are encouraged to apply.  No agency applications will be accepted.