Experience and Skills:
The successful candidate will have Customer Support experience on technologies including telecommunications, security or voice/video networking products. Must be strong in LAN/WAN/routing/IP networking, PC/workstation and server environments, Linux and Virtualization
Hands-on experience troubleshooting routers, switches, VPNs, firewalls desired.
Should have 2-3 years of relevant Customer Support experience in VoIP / SIP and H323 protocols and familiar with debugging tools like tcpdump and Wireshark. Detailed understanding the SIP or H323 call flow is a bonus.
2-3 years of Telecommunications & Networking and experience with setting up and administering VMWare servers a plus
Bachelors in Computer Science and 2-3 years’ relevant experience