Proposal Manager

    • Job Tracking ID: 512052-645077
    • Job Location: Westford, MA
    • Job Level: Mid Career (2+ years)
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Years of Experience: 7 - 10 Years
    • Starting Date: ASAP
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Job Description:

About Ribbon:

Ribbon Communications is a company with two decades of leadership in real-time communications. Built on world class technology and intellectual property, the company delivers intelligent, secure, embedded real-time communications for today’s world. The company transforms fixed, mobile and enterprise networks from legacy environments to secure IP and cloud-based architectures, enabling highly productive communications for consumers and businesses. With 64 locations in 27 countries around the globe, the company’s innovative, market-leading portfolio empowers service providers and enterprises with rapid service creation in a fully virtualized environment. The company’s Kandy Communications Platform as a Service (CPaaS) delivers a comprehensive set of advanced embedded communications capabilities that enables this transformation. To learn more, visit

Position Title: Proposal Manager

Location: Westford, MA 

Position Summary:

We are looking for a Proposal Manager to join our team. 

RFP Analysis

  • Evaluate Request for Proposals to determine logistical requirements of the response, associated timelines and deadlines, etc.
  • Evaluate risks and dependencies associated with response
  • Determine nature of specialized knowledge needed for a successful response
  • Define functional participants and assemble response team

First Pass – RFP Questions

  • Provide a complete first pass of technical questions using past proposals, boilerplate, documentation and other company materials
  • Answer general corporate RFP questions 

Logistics – manage all steps of document creation including:

  • Develop Responsibility Matrix
  • Answer RFP questions, mostly technical in nature, using available information resources
  • Integrate stock boilerplate material
  • Edit, format and organize final documents
  • Submit final response documents using the customer-designated method
  • Hold required team calls as needed throughout process
  • Collaborate across different time zones and be able to work extended hours as needed, sometimes on weekends 

Project Management

  • Create, communicate and enforce project schedule
  • Collaborate with sales team to secure technical or product management or marketing resources
  • Coordinate and edit team member input
  • Exert influence to obtain requisite information
  • Manage conflict and mediate resolution

Business Development

  • Build strong relationships with sales teams and subject matter experts (e.g. product managers, legal counsel, professional services, operations, etc.)

Quality Assurance

  • Schedule draft reviews
  • Edit collaborator / subject matter expert responses to ensure quality of business communications
  • Review colleagues’ documents

Boilerplate Content Development

Assist team in developing and updating product boilerplate and reference documents for use in proposals

Experience and Skills:

  • Demonstrated ability to produce high-quality documents under pressure in a dynamic, fast-paced environment
  • Strong project management skills and experience
  • Ability to multitask and maintain excellent attention to detail
  • Thorough understanding of the proposal process
  • Superior writing, editing, and interpersonal skills
  • Extensive knowledge of and experience with relevant software programs (i.e. MS Word, Excel, PowerPoint)
  • Ability to work closely with a team as well as independently
  • Must possess creative approach to problem solving
  • Technical writing experience in data and telecommunications products preferred
  • Knowledge of and expertise with helpful
  • 5 to 10 years’ experience as a proposal manager, project manager, technical writer, or marketing specialist in a high-tech environment

BA/BS in Communications, Marketing, Business, or Engineering 

Please Note:

'All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.'

US Citizens and all other parties authorized to work in the US are encouraged to apply.