KBS Support Engineer Intermediate

    • Job Tracking ID: TECHSPT-EN-TP02
    • Job Location: Mexico City, MEX
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
Invite a friend
facebook LinkedIn Twitter Email


Job Description:

Job Description

We are looking for an experienced operations engineer for the Kloud Services business. The ideal candidate will be responsible for helping with development, implementation and operations of a world class multi-media service based on Ribbon products. The candidate will be part of a team responsible for end to end operations of cloud Services. The primary focus of this candidate will be on product support and tools development.

Responsibilities:

  • Provision, maintain, and troubleshoot Ribbon EXPERiUS (formerly A2), QUANTiX (formerly S3), SBC 5400, IMM, CIM, Kandy Link (formerly SPiDR) and Kandy Contact Center.
  • Interaction with Ribbon customer support teams
  • Scripting and automation to improve existing processes
  • Operations tools and improvement initiatives.
  • Help manage and maintain existing Cisco network infrastructure including minor Cisco configuration.
  • Interaction with Ribbon product support teams to escalate issues within the product teams.
  • Interaction with relevant 3rd party support teams (Cisco, F5, Dell, etc..).
  • Documentation of current and future processes for relevant projects

Experience and Skills:

Key Skills:

  • IP, Windows (Server 2012 and 2016, Desktop 7 and 10), RedHat Linux, Centos Linux and/or Dell Servers experience requested
  • Strong written and oral communication skills
  • The ability to troubleshoot and analyze moderately complex issues is required
  • Experience in various programming and scripting languages is a definite plus. (PERL, VBSCript, etc.)
  • Knowledge or experience on Ribbon products (EXPERiUS, QUANTiX, SBC 5400, CIM, Kandy Link (formerly SPiDR)) not required but is a plus
  • Experience with VMWare ESX, Active Directory, SNMP traps, MIBs, SYSLOG or other OSS mechanisms a plus

Education/Work Experience

  • Relevant university degree (Engineering or Computer Science) or 5+ years proven industry experience in a related role

Travel Required: <20%

Position Type: Full Time, Employee

Relocation assistance: None

Home base Eligible: No

Product Unit: Kloud Services