Ribbon Communications is a company with two decades of leadership in real-time communications. Built on world class technology and intellectual property, the company delivers intelligent, secure, embedded real-time communications for today’s world. The company transforms fixed, mobile and enterprise networks from legacy environments to secure IP and cloud-based architectures, enabling highly productive communications for consumers and businesses. With 64 locations in 27 countries around the globe, the company’s innovative, market-leading portfolio empowers service providers and enterprises with rapid service creation in a fully virtualized environment. The company’s Kandy Communications Platform as a Service (CPaaS) delivers a comprehensive set of advanced embedded communications capabilities that enables this transformation. To learn more, visit ribboncommunications.com..
This is a 3rd Shift (typically 9pm EDT-6:30am EDT - 4 nights/week) position performing remote software upgrades and patching to Ribbon’s portfolio of products which include Application & Client Platforms, Session Border Controllers, Call Controllers, Media & Access gateways, and Cloud Services.
- Perform remote software upgrades on Ribbon’s portfolio of products, applications, and solutions during customer maintenance windows.
- Work closely with customer and internal support teams to resolve technical issues experienced during maintenance window activities.
opy/Paste Job Description here
- Perform patching and maintenance release applications during designated maintenance windows.
- Drive resolution of product, process, and documentation issues by initiating support tickets for root cause analysis.