GSD New Grad (Software Delivery)

    • Job Tracking ID:  512052-641589
    • Job Location: Mexico City, MEX
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Years of Experience: Less Than 1 Year
    • Starting Date: ASAP
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Job Description:


Ribbon Communications is a company with two decades of leadership in real-time communications. Built on world class technology and intellectual property, the company delivers intelligent, secure, embedded real-time communications for today’s world. The company transforms fixed, mobile and enterprise networks from legacy environments to secure IP and cloud-based architectures, enabling highly productive communications for consumers and businesses. With 64 locations in 27 countries around the globe, the company’s innovative, market-leading portfolio empowers service providers and enterprises with rapid service creation in a fully virtualized environment. The company’s Kandy Communications Platform as a Service (CPaaS) delivers a comprehensive set of advanced embedded communications capabilities that enables this transformation. To learn more, visit


This is a 3rd Shift (typically 9pm EDT-6:30am EDT - 4 nights/week) position performing remote software upgrades and patching to Ribbon’s portfolio of products which include Application & Client Platforms, Session Border Controllers, Call Controllers, Media & Access gateways, and Cloud Services.



  • Perform remote software upgrades on Ribbon’s portfolio of products, applications, and solutions during customer maintenance windows.


  • Work closely with customer and internal support teams to resolve technical issues experienced during maintenance window activities.

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  • Perform patching and maintenance release applications during designated maintenance windows.


  • Drive resolution of product, process, and documentation issues by initiating support tickets for root cause analysis.


  • Time Reporting

Experience and Skills:

Key Required Skills

  • Experience with various operating systems such as Windows, UNIX, & Linux is required


  • Demonstrated problem solving skills, organizational and time management, and customer interfacing skills are required. A strong attention to detail with the ability to work in time critical situations while remaining focused.


  • Position requires strong written and oral communications and the ability to function effectively as part of a team.


  • The desire to work in a collaborative environment assisting team members and customers with real-time issue resolution.




  • Relevant University Degree in Information Technology, Computer Science, Computer Engineering, Electrical Engineering or Associates degree in a technology focus