Technical Writing Tech. Specialist

    • Job Tracking ID: 512052-641189
    • Job Location: Bangalore, IND
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Years of Experience: 7 - 10 Years
    • Starting Date: ASAP
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Job Description:

About Ribbon:

Ribbon Communications is a company with two decades of leadership in real-time communications. Built on world class technology and intellectual property, the company delivers intelligent, secure, embedded real-time communications for today’s world. The company transforms fixed, mobile and enterprise networks from legacy environments to secure IP and cloud-based architectures, enabling highly productive communications for consumers and businesses. With 64 locations in 27 countries around the globe, the company’s innovative, market-leading portfolio empowers service providers and enterprises with rapid service creation in a fully virtualized environment. The company’s Kandy Communications Platform as a Service (CPaaS) delivers a comprehensive set of advanced embedded communications capabilities that enables this transformation. To learn more, visit


Position Summary:

·       Plans, writes, edits and conducts formal reviews of online technical product documentation for a software telecom audience using web-based Confluence Wiki team collaboration tool as the documentation editor.

·       Collects data by interviewing Subject Matter Experts, researching written material, attending training and demonstrations, using the software on lab machines, and observing users.

·       Coordinates across cross-functional groups, proactively and effectively communicating at all levels, and regularly develops, adapts, and provides written and oral presentations, status reports, and updates.

·       Quickly learns and applies new tools, processes, and technical information.

·       Successfully manages multiple projects from concept to publication under tight deadlines. Initiates and drives projects to improve quality and efficiency; supports similar initiatives driven by others on the team.

·       Trains and mentors new writers.

Experience and Skills:

·       Bachelor's Degree; telecom knowledge is a plus

·       Eight+ years of experience producing technical product documentation required, preferably in telecom industry

·       Sophisticated understanding of the principles and practices of technical writing is essential

·       Expert knowledge of Adobe Acrobat X Professional and Microsoft Office is required

·       Proficient with Adobe Illustrator, Photoshop or other photo editing application, and SnagIt or similar screen capture tool

·       Experience with Confluence Wiki software and developing online documentation is a plus

·       Demonstrated written communication skills

·       Strong verbal communication and listening skills

·       Proficient in writing and speaking English

·       Ability to simultaneously handle multiple priorities

·       Candidate must be proficient in English, attentive to publications standards, and demonstrate excellent grammatical and editorial skills