Technical Support Engineering - Senior Technical Analyst/Designer
Sonus (Ribbon Communications) brings the next generation of Cloud-based SIP and 4G/VoLTE solutions to its customers by enabling and securing mission critical traffic for VoIP, video, IM and online collaboration. With Sonus, enterprises can intelligently secure and prioritize real-time communications, while service providers can deliver reliable, secure real-time services for mobile, UC and social applications. Sonus offers an award-winning portfolio of hardware-based and virtualized Session Border Controllers (SBCs), Diameter Signaling Controllers (DSCs), Network-as-a-Service (NaaS) capabilities, Policy/Routing servers and media/signaling gateways.
Prague, Czech Republic
This position requires direct interaction with Sonus (Ribbon Communications) customers and Channel partners as well as with various Sonus (Ribbon Communications) teams. This role is responsible to provide technical support via customer portal, phone and email to the worldwide customer and partner base. Good communication and time management skills are required. You will participate in the 08:00 – 24:00 (CET/CEST) coverage.
The company offers comprehensive benefits, including sport activities, above standard medical care and language courses (English, Czech for foreigners) etc.
Direct interaction with customers
International team supporting an international customer base
Work with legacy and future telecom platforms