Field Support Engineer

    • Job Tracking ID: 512052-623213
    • Job Location: Mumbai, IND
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

About Sonus:

Sonus brings the next generation of Cloud-based SIP and 4G/VoLTE solutions to its customers by enabling and securing mission critical traffic for VoIP, video, IM and online collaboration. With Sonus, enterprises can intelligently secure and prioritize real-time communications, while service providers can deliver reliable, secure real-time services for mobile, UC and social applications. Sonus offers an award-winning portfolio of hardware-based and virtualized Session Border Controllers (SBCs), Diameter Signaling Controllers (DSCs), Network-as-a-Service (NaaS) capabilities, Policy/Routing servers and media/signaling gateways.

Position Summary:

Candidate must be self-motivated and a quick learner with strong communication skills.  Must also be able to work in a fast-paced environment and be driven to achieve results while maintaining the ability to effectively work with others. 


  • 4 to 5 years of experience in telecommunication domain.
  • Strong knowledge in VoIP and SIP protocol, IP-Networking, LAN’s / WAN’s, Virtual LAN’s, SQL.
  • Excellent problem analysis skills.
  • Excellent technical report writing.
  • Proficient in standard Microsoft Office applications and tools.
  • Proficient in use of IP tracing & support tools

Experience and Skills:

Desired skills:


  • Bachelor degree in Computer Science/Engineering
  • Good knowledge in Solaris and Linux  OS
  • Entry knowledge Virtual environments  (NFV, VNF)


Roles and Responsibilities:


  • Deployment and integration of solution elements to achieve Customer Acceptance
  • Implementation of “next release” software upgrades and new Product/Feature content.
  • Compilation of Test strategies, Test Plans and Test Case/Instructions.
  • Execution of Test Case / Test Instruction.
  • Effective collaboration with global internal design and support teams.
  • Effective and concise Technical Report writing for both internal and external organizations.
  • Effective and analytical problem solving and issue management capabilities.
  • Ability to travel to service intra and inter- regional customer base.