Senior Product Support Engineer

    • Job Tracking ID: 512052-620504
    • Job Location: Bangalore, IND
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Years of Experience: 7 - 10 Years
    • Starting Date: ASAP
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Job Description:

About Sonus:

Sonus brings the next generation of Cloud-based SIP and 4G/VoLTE solutions to its customers by enabling and securing mission critical traffic for VoIP, video, IM and online collaboration. With Sonus, enterprises can intelligently secure and prioritize real-time communications, while service providers can deliver reliable, secure real-time services for mobile, UC and social applications. Sonus offers an award-winning portfolio of hardware-based and virtualized Session Border Controllers (SBCs), Diameter Signaling Controllers (DSCs), Network-as-a-Service (NaaS) capabilities, Policy/Routing servers and media/signaling gateways.

Position Summary:


  • Act as main point of contact to the customer.
  • Use technical and or Genband C3/G9 product expertise to resolve field issues.
  • Manage and administer customer problem reports.
  • Troubleshoot problems remotely in the field and locally in the test lab.
  • Handle irritated or exasperated customer with poise and composure.
  • Take periodic “on-call” rotation for off-hour emergencies.



  • Experience on Genband products C3 and G9
  • Strong knowledge of SIP, H.248 and SS7
  • Experience with troubleshooting computer hardware and software.
  • Experience with UNIX/LINX systems and IP networking.
  • Ability to learn new technologies and skills quickly.
  • Strong written and oral communication skills.
  • Available for occasional travel to customer site for emergencies.

Experience and Skills:


  • B.S. in Telecommunications, Computer Science, Electrical Engineering or equivalent with 6-8 years of relevant experience.