Technical Support Engineer - EMEA

    • Job Tracking ID: 512052-599905
    • Job Location: Prague, CZE
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Years of Experience: Any
    • Starting Date: ASAP
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Job Description:

About Sonus:

Sonus brings the next generation of Cloud-based SIP and 4G/VoLTE solutions to its customers by enabling and securing mission critical traffic for VoIP, video, IM and online collaboration. With Sonus, enterprises can intelligently secure and prioritize real-time communications, while service providers can deliver reliable, secure real-time services for mobile, UC and social applications. Sonus offers an award-winning portfolio of hardware-based and virtualized Session Border Controllers (SBCs), Diameter Signaling Controllers (DSCs), Network-as-a-Service (NaaS) capabilities, Policy/Routing servers and media/signaling gateways.

Position Title:

Technical support engineer


Prague, Czech Republic

Position Summary:

This position requires direct interaction with Sonus customers and Channel partners as well as with various Sonus teams. Technical support engineer is responsible to provide technical support via customer portal, phone and email to the worldwide customer and partner base. Good communication and time management skills are required. Technical support engineers participate in the 08:00 – 24:00 (CET/CEST) coverage.

The company offers comprehensive benefits, including sport activities, above standard medical care and language courses (English, Czech for foreigners) etc.

  • Direct interaction with customers

  • International team supporting an international customer base

  • Technical troubleshooting

  • Work with legacy and future telecom platforms


Experience and Skills:

Required Skills:

  • Experience with VoIP signaling and media transmission such as SIP

  • Ability to troubleshoot and fix various technical problems

  • Ability to read and analyze log files and network traces

  • Effective communication with customers, colleagues and managers

Desired Qualifications:

  • Background and experience in legacy telephony and signaling (SS7 ISUP, PRI, etc.) an advantage.

  • Experience with signaling and media transmission such as VoLTE, WebRTC an advantage

  • Working knowledge of Linux/UNIX an advantage.

  • Knowledge of IP networking, basic IP routing, firewalls and security considerations an advantage.

  • Telephony Routing and Translations skill

  • Experience with Session Border Controllers an advantage.

  • Knowledge of Sonus carrier grade product is considered as significant advantage

Travel and on-call rotations are typically not part of this role, but you may be asked to be on call and you will be compensated for this time.

Education/Experience Requirements:

BS in Telecommunications/Computer Science/Electrical Engineer or equivalent experience and motivation to learn