RTS Engineer

    • Job Tracking ID: 512052-765218
    • Job Location: Kuala Lumpur, MYS
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

Ribbon Communications is a company with two decades of leadership in real-time communications. Built on world-class technology and intellectual property, the company delivers intelligent, secure, embedded real-time communications for today’s world.  The company transforms fixed, mobile and enterprise networks from legacy environments to secure IP and cloud-based architectures, enabling highly productive communications for consumers and businesses.  With a global footprint, Ribbon’s innovative, market-leading portfolio empowers service providers and enterprises with rapid service creation in a fully virtualized environment.  The company’s Kandy Communications Platform as a Service (CPaaS) delivers a comprehensive set of advanced embedded communications capabilities that enables this transformation.  To learn more, visit www. ribboncommunications.com.

 

SUMMARY

               This is a customer facing technical support position responsible for resolving technical issues in customer’s in-service systems carrying live network traffic, as well as issues arising from deployment or trial projects. The engineer will be responsible for evaluating problems, troubleshooting, reproducing, determining a solution, and delivering the solution to the customer.

ESSENTIAL FUNCTIONS

  • The successful candidate will be a member of a team who is responsible for correcting non-product defect issues in accordance with the customer’s Service Level Agreements (SLAs), delivering timely and quality solutions.
  • Acquire knowledge of multiple solutions across Ribbon product portfolio and unique customer networks will be learned to ensure timely and accurate issue isolation and resolution.
  • The successful candidate will be expected to interface directly with external customers, other vendors, and product support/design teams when a software fix is required.
  • Follow customer processes and rules when performing troubleshooting in real customer network and lab.
  • Technical Support is typically provided remotely via phone, email, and network VPN connections. Travel is not frequent but may be required when supporting projects, trials, or other on-site activities.

 

Experience and Skills:

DESIRED QUALIFICATIONS

  • Background and experience in legacy telephony and signaling (SS7, ISUP, PRI, etc.) an advantage.
  • Experience with signaling and media transmission such as SIP, IMS an advantage
  • Working knowledge of Linux/UNIX an advantage.
  • Knowledge of IP networking, basic IP routing, firewalls and security considerations an advantage.
  • Telephony Routing and Translations skills
  • Experience with Session Border Controllers an advantage.
  • Knowledge of carrier grade product is considered as significant advantage
  • Understanding of VoIP, wireless and wireline technologies, network architecture and related applications is desired.
  • Problem solving, time management, and customer interfacing skills are required. A strong attention to detail with the ability to work in time critical situations while remaining focused. 
  • Position requires strong written and oral communication skills and ability to drive issue resolution process effectively.
  • Willing to travel.

EDUCATION AND EXPERIENCE

  • A BS degree in Information Technology, Computer Science, Computer Engineering, and Electrical Engineering is preferred.