Network Operations Technical Analyst/Designer I

    • Job Tracking ID: 512052-764978
    • Job Location: CDMX, MEX
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Starting Date: ASAP
    • Experience Level.: New Grad
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Job Description:

Ribbon Communications is a company with two decades of leadership in real-time communications. Built on world-class technology and intellectual property, the company delivers intelligent, secure, embedded real-time communications for today’s world. The company transforms fixed, mobile, and enterprise networks from legacy environments to secure IP and cloud-based architectures, enabling highly productive connections for consumers and businesses. With 64 locations in 27 countries worldwide, the company’s innovative, market-leading portfolio empowers service providers and enterprises with rapid service creation in a fully virtualized environment.

 

SUMMARY 

  • Proactive, 24x7, non-disruptive monitoring of Ribbon network elements 
  • Event and Incident management 
  • Configuration management

POSITION RESPONSIBILITIES

  • Act as the first line of defense for customer networks and take appropriate actions to resolve network problems as they appear.
  • Use a Trouble ticketing system to track Incident management (create, resolve, escalate, and manage incidents through to resolution).
  • Perform routine scheduled maintenance activities as required
  • Requires 12-hour shift rotation, work supporting after-hours, weekends, and holiday coverage
  • Adhere to the ITIL framework regarding Process and Procedure Management

Experience and Skills:

EDUCATION AND EXPERIENCE

  • Operating systems – Linux Fundamentals 
  • Understanding of the OSI model
  • Sound IT networking skills
  • Excellent English language communication ability. Both oral and written.
  • Excellent report writing skills for communicating with Management, Partners, and Customers
  • Ability to prioritize and organize proficiently in a fast-paced multi-cultural environment
  • Creative problem-solving skills
  • Ability to effectively manage deadlines
  • Comfortable interfacing with all levels of organizational management
  • Reliable, Punctual, Trustworthy