Channel Enablement Systems Engineer

    • Job Tracking ID: 512052-761745
    • Job Location: CDMX, MEX
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

About Ribbon (Nasdaq: RBBN)

We deliver global real-time communications software and network solutions to service providers, enterprises, and critical infrastructure sectors. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today’s smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, agility and automation and includes optical and packet networking, core to edge IP solutions, UCaaS/ CPaaS cloud offers, and leading-edge software security and analytics tools.

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 Position Summary:

Ribbon is looking for a pre-sales engineer to support our channel partners and Service Provider sell-through account base.  The Systems Engineer (SE) will have several objectives all centered around accelerating adoption of Ribbon’s product portfolio with customers through our channel partners.   To this end, it is expected that the engineer will provide assistance on quoting and positioning products to Ribbon’s Channel Partners and the Partner Account Teams. At times it will also be expected that the engineer will work with the inside sales team to assist end customers who are engaged in a self-service trial through technical hurdles they encounter.   Part and parcel will be the continuous input and improvement of Ribbon’s guides and instructions to make all trial and channel onboarding processes as simple and painless as possible. While broad knowledge of the Ribbon product portfolio is advantageous, this position will focus on SBC1/2K, SWeLite, EdgeMarc & Edgeview.

The SE will work with the Ribbon channel teams to identify revenue opportunities focused on North America and CALA.  The SE will coordinate and provide technical support to ensure that the best and most appropriate Ribbon solution is selected and make sure that any opportunity and necessary input is handed off to the appropriate partner, PAM, or Ribbon account team.  It is the responsibility of the SE to help develop and present product and applications presentations to potential customers. Successful candidate will provide high-level network architecture support and work with Professional Services to validate customer architecture.  The SE will coordinate and lead lab trials and a smooth transition into production directing a variety of resources.  It will be required that the SE interface with customers and Ribbon engineering as issues arise, monitor bug fixes and track feature development in code releases and ensure that the relationship between Ribbon and the assigned accounts is strong. The SE will also conduct on-going technical presentations to various organizations within the assigned accounts to uncover future opportunities and to strengthen the business relationship. The SE will participate as a technical resource on technical Bids, RFI's and RFP's directing the efforts of the Bids and Proposals Team at corporate.

The expectation is that there is limited travel associated with this role with the engineer being available on an ad-hoc basis to resolve technical issues and uncertainties.

Experience and Skills:

Required Experience:


  • Proven sales support experience and established relationships in the Enterprise and/or Service Provider space
  • Comfortable presenting technical topics and driving technical and business discussions with high level executives within the target accounts.
  • Thorough knowledge of the MSBG space and CPE products – SweLite & Edgemarc product set is ideal
  • Thorough understanding of Voice over IP, SIP and Session Border Controller standards, applications, and practices
  • Familiarity with various Layer 3 technologies such as OSPF, BGP, GRE, DHCP, DNS, NAT.
  • Familiarity with Enterprise Unified Communications, SIP Trunks, Contact Center Technology and Enterprise Security are desirable
  • Familiarity with SDN, WebRTC, Virtual Machine concepts
  • Thorough understanding of telephony concepts from an Enterprise perspective
  • Experience with SIP endpoints, IAD's and customer premise devices.
  • Experience working with and supporting channel partners
  • Self-motivated with excellent communication, presentation, and writing skills, accomplished at Visio, Excel, Word, and PowerPoint.
  • Fluent English and Spanish language skills
  • BS + minimum of 5 years of related work experience.
  • Travel <10%