About Ribbon (Nasdaq: RBBN)
We deliver global real-time communications software and network
solutions to service providers, enterprises, and critical
infrastructure sectors. We engage deeply with our customers, helping
them modernize their networks for improved competitive positioning and
business outcomes in today’s smart, always-on and data-hungry world.
Our innovative, end-to-end solutions portfolio delivers unparalleled
scale, performance, agility and automation and includes optical and
packet networking, core to edge IP solutions, UCaaS/ CPaaS cloud
offers, and leading-edge software security and analytics tools.
To learn more, visit rbbn.com
Position Title: Global Partner Program Manager
Position: Responsible for driving global Partner program development
that supports the Ribbon channel ecosystem inclusive of Distributor,
VAR, Systems Integrator, Service Provider and aaS partners for the
commercial and US Federal markets while considering the unique needs
of two product business units. Keeping a pulse on the partner
community, the ideal candidate will design new programs that align
with Ribbon’s goals of increasing channel revenue and creatively
identifying tools and processes that make working with Ribbon easy and
measuring key KPIs possible.
the vision and architect for the Global Partner Program framework and
• Define the framework and processes for all Ribbon
• Build effective partner programs that will
recruit, onboard, incentivize, enable and support partners in sourcing
and driving deals along-side the Ribbon channel and sales team.
Create the program requirements and benefits and bring relevant
productive partner programs to fruition.
• Work closely with the
Theater Channel Leads globally to gather program requirements and
timelines to drive program success.
• Create and present for
approval all partner programs inclusive of expected expense and ROI to
Ribbon Deals Desk for approval.
• Work closely with legal and
finance departments to ensure legal compliance of all program
• Work with legal teams to create and update and
approve partner agreements.
• Work closely with channel theatre
leads around the world to determine specific needs or requirements for
programs to meet specific regional and global objectives.
with the PLM, finance, and operations teams to ensure all of the
downstream reporting, payments, portals and tools are in place to
successfully launch defined programs.
• Work closely with the VP
of Global Partner Program Development and Strategy to ensure all
programs meet strategic imperatives.
• Define and collaborate
with PLM and Ribbon Training to build a Partner Program framework for
partner certification programs and competency assessments.
Present partner program ideas and results to senior management.
Identify the needs of the partner with respect to tools and processes
for operational efficiency.
• Manage the introduction of new
tools as appropriate (channel mechanics, Partner
• Work with Partner Marketing to ensure
marketing and communication plan lines up with Channel Program and
• Create channel partner program documents to
clearly identify the benefits, terms and conditions, rules of
engagement, and collateral that support programs globally.
Manages Global partner MDF and BDF budget and approvals.
and prioritize the requirements of the Ribbon Partner Program into
Ribbon IT for development.
• Maintain current knowledge of
competitive channel programs and incentives.
• Manage and
provide input for revision of partner application and Partner locator
• Provide oversight and guidance to Channel inquiries via
Channel Support alias.
• Use industry knowledge to evaluate
trends, partner values, cultural shifts and behaviors to ensure
programs are carefully thought through.