Business Analyst

    • Job Tracking ID: 512052-756220
    • Job Location: Ottawa, CAN
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Years of Experience: 5 - 7 Years
    • Starting Date: ASAP
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Job Description:

About Ribbon (Nasdaq: RBBN)

We deliver global real-time communications software and network solutions to service providers, enterprises, and critical infrastructure sectors. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today’s smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, agility and automation and includes optical and packet networking, core to edge IP solutions, UCaaS/ CPaaS cloud offers, and leading-edge software security and analytics tools.

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We are looking for a (SFDC) Business Analyst that will support the business operations of marketing, sales and support. Our team will ensure that the business organization is maximizing the usage of our sales, service, and marketing automation technology and delivering on our stakeholder’s needs. In this role, you will work with management and users to determine business requirements, provide administrative support, manage system integration and also work with development resources to design/implement solutions on the platform.



  • Provide best practices on the use of SFDC
  • Analyzing functional and non-functional requirements to assist in building the best possible solution that meets company’s architectural principles and design guidelines
  • Estimating, planning and prioritizing activities to meet expectations and deadlines
  • Work with development teams on the design and development of custom solutions through standard SFDC configuration and in Apex, VisualForce, Lightning, JavaScript, application integration and data migration
  • Triaging and fixing defects for all releases or day-to-day code related bugs
  • Performing unit tests and QA on all projects
  • Identifying opportunities and executing continuous improvements in areas including but not limited to development process, deployment practice, and code quality and unit test automation
  • Contributing to data integration initiatives among Salesforce and multiple internal and external data sources using integrations tools, platforms, and APIs to extract, transform and load data as required
  • Manage and Maintain security including sharing rules and security levels.
  • Be proficient at integrating and preparing large, varied datasets and communicating results
  • Write clear and concise documentation.
  • Functional knowledge of Apex, Lightning, SOQL, SQL, Javascript, REST, SOAP, HTML/CSS, APIs to assist with the design, development, testing and documenting scalable, high-quality business solutions on the Salesforce & Marketing Cloud platforms

Experience and Skills:


  • 5+ years’ experience with delivery of declarative configurations in Salesforce and related Salesforce products
  • Experience with Sales Cloud, Service Cloud, Marketing Cloud and Communities
  • Proficient in English
  • Working knowledge with web services (SOAP or REST)
  • Working knowledge in web development and scripting, like CSS, HTML, Javascript
  • Working knowledge of system integration
  • Working knowledge of Apex, Lightning, SOQL
  • Self-starter, able to develop strong relationships with stakeholders, meet tight deadlines and tolerate change and ambiguity
  • Demonstrated accuracy, thoroughness in completing tasks, and attention to detail
  • Ability to work in a cross functional teams
  • Post-secondary education in computer science or a related field.
  • Certified SFDC administrator/developer and active Trailhead account