Job Description:
About Ribbon (Nasdaq: RBBN)
We deliver global real-time communications software and network
solutions to service providers, enterprises, and critical
infrastructure sectors. We engage deeply with our customers, helping
them modernize their networks for improved competitive positioning and
business outcomes in today’s smart, always-on and data-hungry world.
Our innovative, end-to-end solutions portfolio delivers unparalleled
scale, performance, agility and automation and includes optical and
packet networking, core to edge IP solutions, UCaaS/ CPaaS cloud
offers, and leading-edge software security and analytics tools.
To learn more, visit rbbn.com
We are looking for a Salesforce.com (SFDC) Business Analyst that will
support the business operations of marketing, sales and support. Our
team will ensure that the business organization is maximizing the
usage of our sales, service, and marketing automation technology and
delivering on our stakeholder’s needs. In this role, you will work
with management and users to determine business requirements, provide
administrative support, manage system integration and also work with
development resources to design/implement solutions on the
Salesforce.com platform.
POSITION RESPONSIBILITIES
- Provide best practices on the use of SFDC
- Analyzing functional and non-functional requirements to assist in
building the best possible solution that meets company’s
architectural principles and design guidelines
- Estimating, planning and prioritizing activities to meet
expectations and deadlines
- Work with development teams on the design and development of
custom solutions through standard SFDC configuration and in Apex,
VisualForce, Lightning, JavaScript, application integration and data migration
- Triaging and fixing defects for all releases or day-to-day code
related bugs
- Performing unit tests and QA on all projects
- Identifying opportunities and executing continuous improvements in
areas including but not limited to development process, deployment
practice, and code quality and unit test automation
- Contributing to data integration initiatives among Salesforce and
multiple internal and external data sources using integrations
tools, platforms, and APIs to extract, transform and load data as required
- Manage and Maintain security including sharing rules and security levels.
- Be proficient at integrating and preparing large, varied datasets
and communicating results
- Write clear and concise documentation.
- Functional knowledge of Apex, Lightning, SOQL, SQL, Javascript,
REST, SOAP, HTML/CSS, APIs to assist with the design, development,
testing and documenting scalable, high-quality business solutions on
the Salesforce & Marketing Cloud platforms
