Technical Support Engineering Lead Analyst (TECHSPT-EN-TP2+)

    • Job Tracking ID: 512052-740511
    • Job Location: Gurgaon, IND
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Years of Experience: Any
    • Starting Date: October 1, 2020
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Job Description:



About Ribbon (Nasdaq: RBBN)

We deliver global real-time communications software and network solutions to service providers, enterprises, and critical infrastructure sectors. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today’s smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, agility and automation and includes optical and packet networking, core to edge IP solutions, UCaaS/ CPaaS cloud offers, and leading-edge software security and analytics tools.

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Position Summary:

This position requires direct interaction with customers, peers, Product team and Engineering Team. This position requires in-depth troubleshooting techniques and fault isolation skills. The person should have in-depth knowledge of Linux, Perl Scripting, Voice Over IP, Wireless and Wireline technologies, Network Architecture and related Protocols. In addition, experience with industry standard test and analysis tools (Wireshark, IP Softphones, SIP test tools) is a requirement. RTS engineer will interface directly with customers, Product/Design teams when software fixes are required. Excellent English language skills are essential to achieve an effective communications with customers and Ribbon internal teams.

Experience and Skills:

  • 6+ years’ Experience and Good knowledge of Telecom Protocols (VoLTE, GSM, VoWifi, SIP, H.323, IP, ISUP etc.) and TCP/UDP, Security Protocol.
  • BE/B.Tech degree in Electronics and Telecommunications, Information Technology, Computer Science.
  • Position requires strong English communication skills as well as the ability to work effectively as part of an international and multicultural team.
  • Experience with operating systems such as Solaris, Linux, perl scripting and Windows is required.
  • Knowledge of databases (PostgreSQL, MySQL, Impala etc.) are required.
  • Excellent problem troubleshooting skills, self-organized, effective time management and customer oriented attitude is required.
  • Identify and manage technical support cases raised by customer in a timely and efficient manner. Be Customer’s interface for escalating product issues back into product support and product management when required.
  • Should have the ability to work with flexible timings.
  • Willing to learn new technologies and deepen on customer networks knowledge; strong self-learning and self-motivation skills are required.