Technical Support Engineering Technical Analyst (TECHSPT-EN-TP01)

    • Job Tracking ID: 512052-740510
    • Job Location: Gurgaon, IND
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Years of Experience: Any
    • Starting Date: October 1, 2020
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Job Description:


About Ribbon (Nasdaq: RBBN)

We deliver global real-time communications software and network solutions to service providers, enterprises, and critical infrastructure sectors. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today’s smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, agility and automation and includes optical and packet networking, core to edge IP solutions, UCaaS/ CPaaS cloud offers, and leading-edge software security and analytics tools.

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Position Summary:

This position requires direct interaction with customers, peers, Product team and Engineering Team. This position requires in-depth troubleshooting techniques and fault isolation skills. The person should have in-depth knowledge of Linux, Perl Scripting, Voice Over IP, Wireless and Wireline technologies, Network Architecture and related Protocols. In addition, experience with industry standard test and analysis tools (Wireshark, IP Softphones, SIP test tools) is a requirement. RTS engineer will interface directly with customers, Product/Design teams when software fixes are required. Excellent English language skills are essential to achieve an effective communications with customers and Ribbon internal teams.

Experience and Skills:

  • BE/B.Tech degree in Electronics and Telecommunications, Information Technology, Computer Science.
  • Experience with signaling and media transmission such as SIP, IMS an advantage.
  • Working knowledge of Linux/UNIX, MySQL, PostgreSQL an advantage.
  • Knowledge of IP networking, basic IP routing, firewalls and security considerations an advantage.
  • Understanding of VoIP, Wireless and Wireline technologies, network architecture and related applications is desired.
  • Problem solving, time management, and customer interfacing skills are required.
  • Position requires strong written and oral communication skills and ability to drive issue resolution process effectively.
  • Ability to learn new technologies/products and customer networks knowledge; should have strong self-learning skills.