Global Technical Support Engineer

    • Job Tracking ID: 512052-700749
    • Job Location: Kuala Lumpur, MYS
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Years of Experience: 7 - 10 Years
    • Starting Date: November 1, 2019
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Job Description:

About Ribbon:

Ribbon Communications is a company with two decades of leadership in real-time communications. Built on world class technology and intellectual property, the company delivers intelligent, secure, embedded real-time communications for today’s world. The company transforms fixed, mobile and enterprise networks from legacy environments to secure IP and cloud-based architectures, enabling highly productive communications for consumers and businesses. With 64 locations in 27 countries around the globe, the company’s innovative, market-leading portfolio empowers service providers and enterprises with rapid service creation in a fully virtualized environment. The company’s Kandy Communications Platform as a Service (CPaaS) delivers a comprehensive set of advanced embedded communications capabilities that enables this transformation. To learn more, visit

Position Summary:

his position requires direct interaction with our customers assisting in configuration, implementation, and installation support of Ribbon Communications platform. This position is responsible for support and resolution of all customer escalated issues including system upgrades, bug tracking, fault recreation, RMA. The successful candidate will be working directly with Tier 1 Telco providers and must be able to communicate effectively (written and verbally) to operations and management layers internally and externally. This job requires strong "hands on" knowledge in at least one of the following areas telephony switching, switch translations, VOIP protocols, or IP network design. Experience in Access equipment and/or NOC management a plus.

Experience and Skills:


  • VOIP protocol experience (SIP, H323)
  • Working knowledge of UNIX/Solaris and/or LINUX/Redhat.
  • Experience in SS7/ISDN signaling configuration and troubleshooting.
  • Experience with setup and debugging TCP/IP networks.
  • Oracle Database experience
  • Fluent English skill as well to communicate with US and read manuals.
  • BSEE or Computer Science or Telecom degree or equivalent job experience.
  • Good planning and organization skills, strong team building skills, ability to lead and drive problems to the appropriate timely conclusion in effort to resolve and contain the customer issues.