Ribbon helps the world's leading communications service providers and enterprises embrace the next generation of communications technologies including , cloud-based communications (“Cloud”), Internet Protocol ("IP"), Session Initiation Protocol ("SIP"), Voice over LTE Long Term Evolution (“VoLTE”), Voice over Internet Protocol ("VoIP"), Unified Communications ("UC"), Web-based Real Time Communications (“WebRTC”), Edge Computing, Software-Defined WAN (“SD-WAN”), Analytics, Communications Platform as a Service (“CPaaS”), Applications Programming Interfaces (“APIs”) and Embedded Communications.
Technical Support Engineer
Prague, Czech Republic
This position requires direct interaction with Ribbon customers and Channel partners as well as with various Ribbon teams. A Technical Support engineer is responsible to provide technical support for a subset of Ribbon's product portfolio via our customer portal, phone and email to the worldwide customer and partner base. Good communication and time management skills are required. The company offers comprehensive benefits, including sport activities, above standard medical care and language courses (English, Czech for foreigners) etc.
- Direct interaction with customers
- International team supporting an international customer base
- Technical troubleshooting
- Work with legacy and cutting edge telecom platforms