Technical Support Engineer (Prague)

    • Job Tracking ID: 512052-696823
    • Job Location: Prague, CZE
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Years of Experience: Any
    • Starting Date: ASAP
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Job Description:

Ribbon helps the world's leading communications service providers and enterprises embrace the next generation of communications technologies including , cloud-based communications (“Cloud”), Internet Protocol ("IP"), Session Initiation Protocol ("SIP"), Voice over LTE Long Term Evolution (“VoLTE”),  Voice over Internet Protocol ("VoIP"), Unified Communications ("UC"), Web-based Real Time Communications (“WebRTC”), Edge Computing, Software-Defined WAN (“SD-WAN”), Analytics, Communications Platform as a Service (“CPaaS”), Applications Programming Interfaces (“APIs”) and Embedded Communications. 

Position Title:

Technical Support Engineer

Location:

Prague, Czech Republic

Position Summary:

This position requires direct interaction with Ribbon customers and Channel partners as well as with various Ribbon teams. A Technical Support engineer is responsible to provide technical support for a subset of Ribbon's product portfolio via our customer portal, phone and email to the worldwide customer and partner base. Good communication and time management skills are required. The company offers comprehensive benefits, including sport activities, above standard medical care and language courses (English, Czech for foreigners) etc.

  • Direct interaction with customers
  • International team supporting an international customer base
  • Technical troubleshooting
  • Work with legacy and cutting edge telecom platforms

 

 

Experience and Skills:

Experience and Skills:

Required Skills:

  • Experience with VoIP signaling and media transmission such as SIP
  • Ability to troubleshoot and fix various technical problems
  • Ability to read and analyze log files and network traces
  • Effective communication with customers, colleagues and managers

Desired Qualifications:

  • Background and experience in legacy telephony and signaling (SS7 ISUP, PRI, etc.) an advantage.
  • Experience with signaling and media transmission such as VoLTE, WebRTC an advantage
  • Working knowledge of Linux/UNIX an advantage.
  • Knowledge of IP networking, basic IP routing, firewalls and security considerations an advantage.
  • Telephony Routing and Translations skill
  • Experience with Session Border Controllers an advantage.
  • Knowledge of Sonus carrier grade product is considered as significant advantage

Travel and on-call rotations are typically not part of this role, but you may be asked to be on call and you will be compensated for this time.

Education/Experience Requirements:

BS in Telecommunications/Computer Science/Electrical Engineer or equivalent experience and motivation to learn

Please Note: Must be fully authorized to work in the Czech Republic without restrictions